Shipping & Returns Policy

Clear, Consistent, and Customer-Centered—Built Around Your Expectations

At Whole Melt Extracts, we understand that purchasing cannabis products online requires more than just a smooth checkout. It’s about reliability, discretion, and accountability from the moment you place your order to the moment it arrives at your door. Our shipping and returns policy was built with our customers in mind—from connoisseurs seeking the purest live rosin to new users exploring solventless vaping for the first time. We’ve carefully structured our process to ensure clarity, efficiency, and transparency at every stage.

Shipping Overview

All orders placed through Whole Melt Extracts are processed and shipped with the utmost attention to detail and compliance. We operate fulfillment from licensed facilities where product handling is monitored to maintain the integrity and quality of every item we ship. Our team inspects each order before it leaves the facility, ensuring that your package includes exactly what you purchased—correct strain, correct product type, proper labeling, and packaging that maintains product freshness and safety during transit.

Orders are typically processed within 24 to 48 business hours following the time of purchase. Processing time may extend slightly during periods of high volume, such as product launches, holidays, or limited releases. Once processed, orders are handed off to our trusted shipping partners and tracking information is provided to you via email. We encourage customers to monitor their tracking number as soon as it’s issued for real-time updates.

Please note that order processing does not include weekends or national holidays. Orders placed on Friday after 12:00 PM PST will begin processing the following Monday.

Shipping Methods, Timeframes & Regions

We currently ship to select regions where compliant cannabis delivery is permitted by law. All shipments are handled by licensed, third-party carriers who specialize in secure delivery of cannabis products and age-restricted goods. Carriers are selected based on your region, shipping speed, and legal requirements.

Standard shipping timeframes vary by destination:

  • California: 2–3 business days
  • West Coast (non-CA): 3–4 business days
  • Central U.S.: 4–5 business days
  • East Coast: 5–7 business days
  • Remote or rural areas: Please allow 1–2 additional business days

International shipping is currently unavailable due to regulatory restrictions, but we are actively working on solutions to expand our reach as laws evolve.

Discreet Packaging & Delivery Protocol

Every order from Whole Melt Extracts is shipped in plain, unbranded outer packaging to ensure discretion. There is no indication of cannabis contents on the exterior of the parcel. Inside, each item is individually sealed and cushioned to protect it from breakage, leakage, or temperature-related issues during transit. We use odor-proof inner packaging for all disposables, carts, and concentrates.

All deliveries are made with signature confirmation or age-verification requirements in accordance with state and federal regulations. Please ensure that someone aged 21+ is available to receive and sign for the package. If a delivery attempt is missed, your carrier will typically leave a notice with instructions for redelivery or local pickup.

Shipping Fees & Free Shipping Thresholds

Shipping fees are calculated at checkout based on the destination, order weight, and speed of delivery selected. In some regions, we offer flat-rate or free shipping promotions based on order size:

  • Orders under $100: Standard calculated shipping
  • Orders $100–$199: Discounted shipping rate
  • Orders $200 and above: Free standard shipping (where permitted by law)

Express shipping is available at an additional charge and is calculated based on the courier’s real-time rates.

Returns & Exchanges

Due to the sensitive and perishable nature of cannabis products, we do not accept returns on opened or used items, including cartridges, disposables, or concentrates. However, our commitment to quality means we will work with you on a case-by-case basis if you receive a defective product, the wrong item, or something that arrived damaged due to transit.

If you believe your product is defective, incorrect, or damaged:

  1. Contact our customer support within 72 hours of delivery.
  2. Include your order number, a clear description of the issue, and supporting images (if applicable).
  3. Our team will review your claim within 2–3 business days and advise on whether a replacement, refund, or store credit can be issued.

We do not offer refunds or exchanges for:

  • Buyer’s remorse
  • Incorrect strength or strain selection by the customer
  • Products damaged after delivery due to improper storage
  • Delayed shipments due to incorrect shipping information provided at checkout

All returned or replaced products must be unused, sealed, and in their original packaging. If a return is authorized, we will provide shipping instructions. In most cases, we cover return shipping for defective or incorrect items.

Cancellations & Order Modifications

Because we strive for quick turnaround, orders may only be canceled or modified within one hour of placement, provided the order has not yet been processed for fulfillment. Once the order enters the packing or shipping queue, we are unable to make changes.

If you need to cancel or adjust an order shortly after placing it, please contact our support team immediately with your order number and request. We will make every effort to accommodate you, but cannot guarantee changes after the cutoff window.

Missing, Lost, or Stolen Packages

We understand that things can go wrong during transit—and when they do, we’re here to help.

If your tracking number shows no movement for more than 5 business days, or if your package is marked “delivered” but cannot be located, please notify us within 48 hours. We will investigate with the carrier, file a trace if necessary, and work to resolve the issue as quickly as possible.

Please note: While we will assist you in filing claims, Whole Melt Extracts is not responsible for packages that are stolen after confirmed delivery, nor for delays caused by courier error, weather, or force majeure events. For high-value orders, we recommend selecting shipping options with insurance and requiring a signature upon delivery.

Defective or Malfunctioning Products

If you believe a cart, disposable, or any other product is malfunctioning due to a manufacturing issue (e.g., no airflow, leaking, device not charging), please follow the return protocol and submit your request within 3 days of receiving the item.

We may request a video or photo of the defect to expedite the review process. Approved defective products will be eligible for replacement or store credit. Devices that have been heavily used, tampered with, or stored improperly may not qualify for replacement.

Store Credit & Refund Processing

Approved refunds will be issued to your original payment method or as store credit, depending on your preference. Please allow 5–10 business days for refunds to reflect in your account, depending on your financial institution’s processing speed.

If store credit is issued, it will be emailed in the form of a unique code that can be applied at checkout for future orders. Store credit does not expire and may be used across all product categories.

Still Have Questions? We’re Here to Help.

Customer satisfaction is not just a policy—it’s part of the product. If you have concerns about your order, need help tracking your delivery, or want clarity on anything in this policy, reach out to us directly.

Our team is responsive, knowledgeable, and ready to assist.

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